1. Eligibility for refund – details on which products are eligible for refund, such as unopened or defective items.
2. Time limit for refund – information on how long customers have to request a refund, such as 30 days from the date of purchase.
3. Process for requesting a refund – instructions on how to request a refund, including the required steps and information to provide.
4. Refund method – details on how the refund will be issued, such as through the original payment method or as store credit.
5. Shipping costs – information on who is responsible for shipping costs associated with returns or refunds, such as the customer or the online book store.
6. Restocking fees – details on whether there is a fee for processing returns, such as a restocking fee of 15% of the purchase price.
7. Exceptions – information on any exceptions to the refund policy, such as custom or special orders.